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About us

What hours can I get support on an order?

The support team works from 10am-4pm EST Monday-Friday. You may receive a reply outside regular hours, it cannot be guaranteed. Replies to emails are in the order they arrive to us. If you have not received a response within 2 business days, it might have been lost so attempt to resend your email!

Contact email: team@hol.io

 

How can I pay?

We accept all major credit cards as well as paypal.

 

Where do I apply my coupon?

You apply the coupon on the top of the payment page at checkout!

 

How long does an order take to get to me?

Once the order is placed, it takes 0-2 business days for handling (we fulfill orders in the manner they get to us). After the handling period is complete, the order is given to USPS and takes from to 2-5 business days to get to you if the order is inside the United States. If the order is International it takes between 3-12 business days. (Orders are all sent using USPS Priority Mail)

 

Do we get a tracking number for our order?

Yes! It will be sent to your email once we process your order with USPS. If the tracking number says "not found" it just means USPS hasn't processed it in their system yet so try again the next day!

 

Can I return my order?

Of course! Orders can be returned within the first 7 days of your purchase. Please email team@hol.io for more information about returns. 

 

Do you ship worldwide?

Currently we ship to most major countries! If your country isn't a shipping option email team@hol.io and we will try to add it within 24 hours.

 

Where can I find your Privacy Policy, Return Policy, and Terms of Service?

These statements appear on the footer of your checkout page!

 

What happens if I enter wrong information such as address at checkout?

Contact the support email address immediately with your order # and what needs to be changed and we will try to adjust the order before it is processed to be shipped out (generally you have until the next morning to make a change). It is not our responsibility to resend a new product, so please make sure you type in the shipping information correctly.

  

Wholesale or other Inquiries?

Contact team@hol.io

 

Any other questions?

Send to team@hol.io

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